CRM

Improve Sales, Marketing and Service Effectiveness





Customer relationship management (CRM) is a multifaceted process, mediated by a set of information technologies, that focuses on creating two-way exchanges with customers so that firms have an intimate knowledge of their needs, wants, and buying patterns. In this way, CRM is intended to help companies understand, as well as anticipate, the needs of current and potential customers.

Sounds like something every business needs, but it also sounds like it's going to be expensive and require my IT team.  You bet it will, but that's why we're giving you options.  Gravity Factor's Marketing Automation suite comes fully integrated with a a full-featured CRM solution that enables teams to work together to attract more prospects, win new customers, and improve customer satisfaction.

It has all the sales, marketing, and customer service features to help teams effectively sell to, market to, and service customers. It features account & contact management, sales opportunity management and forecasting, and customer service & support management.

Designed for the SME market and requiring no IT involvement, it is powerful enough to handle even the most demanding of businesses.

But what if I have my own CRM like Salesforce.com, Netsuite or Entellium, etc.?  No problem, we have an API.  That's techno-babble for a plug and play extention cord that connects Gravity Factor to your CRM.  Have a home-grown CRM?  No problem, just let us know and we'll take a look at what you have.